Privacy Policy
Last updated: 21 September 2026
1. What this page covers
This policy explains how Kings Mobile ("we") handles the personal data you send through the help desk form on kingsmobile.net or by email to ask@kingsmobile.net. It applies only to the help desk; the main Kings Mobile shop and app have their own privacy notice.
2. Data we collect
- Your contact email address and the text of your message.
- Details needed to locate a payment: Acquirer Reference Number, transaction amount and currency, purchase date, order or eSIM reference, destination, and - if you choose to give them - the first six and last four digits of the card.
- Technical data attached automatically: the time of submission, your IP address and browser user agent, used only to prevent abuse.
We never ask for and do not want the full card number, expiry date, CVV or online-banking credentials. If you send them anyway, we delete them.
3. Why we use it
To match the charge to an order, investigate the problem you describe, reply to you and, where appropriate, issue a refund or correction. The legal basis is performance of our contract with you and our legitimate interest in handling disputes and preventing fraud.
4. Who sees it
Submissions are delivered as email to our support mailbox and are read by Kings Mobile support staff. We may share the reference data with our payment processor or acquiring bank strictly to trace or refund the transaction. We do not sell or rent your data.
5. How long we keep it
Case correspondence is kept for 24 months after the case is closed to satisfy payment-dispute and accounting obligations, then deleted.
6. Your rights
You can ask for a copy of the data we hold about your case, ask us to correct it, or ask us to delete it where we have no legal duty to keep it. Write to ask@kingsmobile.net from the address you used for the request.
7. Security
The form is served and submitted over TLS. Nothing you type is stored in your browser or on the web server beyond the moment it is forwarded to our mailbox.
8. Changes
If we change this policy we will update the date at the top of this page.