Terms of Service

Last updated: 21 September 2026

1. The service

The Kings Mobile help desk at kingsmobile.net lets customers report problems with eSIM data plans, virtual phone numbers, top-ups and gift cards, and ask questions about card charges made to Kings Mobile. Using the form is free.

2. Accurate information

You agree to provide information that is true and relates to your own purchase or a purchase made with your card. Deliberately false reports, or attempts to obtain refunds for purchases you did not make, may be reported to the card issuer.

3. What we promise

We aim to send a first reply within 12 hours and a resolution within 1-3 business days. These are targets, not guarantees; complex payment investigations that involve the acquiring bank can take longer, and we will keep you informed.

4. Refunds and corrections

Where a charge is confirmed as duplicated, erroneous or for a service we could not deliver, we refund it to the original payment card. Refund timing after we release it depends on your bank, typically 3-10 business days. Plans that were activated and used are assessed case by case.

5. Acceptable use

Do not use the form to send spam, malicious content or anyone's full card details. We may rate-limit or block submissions that appear automated or abusive.

6. Liability

The help desk is provided "as is". To the extent permitted by law we are not liable for indirect losses arising from delays in handling a request. Nothing here limits your statutory rights as a consumer.

7. Contact

Questions about these terms: ask@kingsmobile.net.